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The next step in the process is to measure the impact that these increases in reach have on your number of new transacting customers. The secret to a company__ reach strategy lies in the program__ ability not only to acquire fans, followers, subscribers and connections, but to convert them through its use of social media into transacting customers.
Olivier J. Blanchard Social Media ROI: Managing and measuring social media efforts in your organization
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The next step in the process is to measure the impact that these increases in reach have on your number of new transacting customers. The secret to a company__ reach strategy lies in the program__ ability not only to acquire fans, followers, subscribers and connections, but to convert them through its use of social media into transacting customers.
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Olivier J. Blanchard

Social Media ROI: Managing and measuring social media efforts in your organization

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