And one of my firmest conclusions is that we always think by seeking and drawing parallels to things we know from our past, and that we therefore communicate best when we exploit examples, analogies, and metaphors galore, when we avoid abstract generalities, when we use very down-to-earth, concrete, and simple language, and when we talk directly about our own experience.
Communication is defined not by what is being said but by what is being heard. For this reason, it is vital that you gain a good appreciation of how other people will listen__nterpret, process, and assign meaning_ to what you have to say before you can influence them effectively.
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Communication is defined not by what is being said but by what is being heard. For this reason, it is vital that you gain a good appreciation of how other people will listen__nterpret, process, and assign meaning_ to what you have to say before you can influence them effectively.
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