Donna Shalala

But I have a driver, so I can return calls while I'm in the car.

You can't have a university without having free speech, even though at times it makes us terribly uncomfortable. If students are not going to hear controversial ideas on college campuses, they're not going to hear them in America. I believe it's part of their education.

But for me, it is when a student has died. I find the death of a young person the most difficult and painful of times. To explain it to other young people, to see a bright future snuffed out, is just awful. I am haunted by those deaths.

We know the parental support, community support, makes a difference. It's not just the metrics of testing and putting pressure on the schools and on the teachers.