What's important to remember is that every customer interaction should be treated like a first impression. Until your on-demand customer becomes a loyal follower, he's probably already forgotten what his last touch was, so you'd better wow him or her this time. Don't skimp and don't cut corners when it comes to the external touches your brand makes. From experience I can tell you that you'll pay a much bigger price in customer retention if you go cheap when it comes to customer outreach and service.
GA
Author
Gabriel Aluisy
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Author Summary
About Gabriel Aluisy on QuoteMust
Gabriel Aluisy currently has 1 indexed quotes and 1 linked works on QuoteMust. This page is the canonical destination for that author archive.
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Moving Targets: Creating Engaging Brands in an On-Demand World
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