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The dictatorship is like an aria that never becomes an opera.
Emilia Pardo Bazán
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The dictatorship is like an aria that never becomes an opera.

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Well, as Hannah Arendt famously said, there can be a banal aspect to evil. In other words, it doesn't present always. I mean, often what you're meeting is a very mediocre person. But nonetheless, you can get a sort of frisson of wickedness from them. And the best combination of those, I think, I describe him in the book, is/was General Jorge Rafael Videla of Argentina, who I met in the late 1970s when the death squad war was at its height, and his fellow citizens were disappearing off the street all the time. And he was, in some ways, extremely banal. I describe him as looking like a human toothbrush. He was a sort of starch, lean officer with a silly mustache, and a very stupid look to him, but a very fanatical glint as well. And, if I'd tell you why he's now under house arrest in Argentina, you might get a sense of the horror I felt as I was asking him questions about all this. He's in prison in Argentina for selling the children of the rape victims among the private prisoners, who he kept in a personal jail. And I don't know if I've ever met anyone who's done anything as sort of condensedly horrible as that.

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I live in the Managerial Age, in a world of "Admin." The greatest evil is not now done in those sordid "dens of crime" that Dickens loved to paint. It is not done even in concentration camps and labour camps. In those we see its final result. But it is conceived and ordered (moved, seconded, carried, and minuted) in clean, carpeted, warmed and well-lighted offices, by quiet men with white collars and cut fingernails and smooth-shaven cheeks who do not need to raise their voices. Hence, naturally enough, my symbol for Hell is something like the bureaucracy of a police state or the office of a thoroughly nasty business con