bureaucracy

I live in the Managerial Age, in a world of "Admin." The greatest evil is not now done in those sordid "dens of crime" that Dickens loved to paint. It is not done even in concentration camps and labour camps. In those we see its final result. But it is conceived and ordered (moved, seconded, carried, and minuted) in clean, carpeted, warmed and well-lighted offices, by quiet men with white collars and cut fingernails and smooth-shaven cheeks who do not need to raise their voices. Hence, naturally enough, my symbol for Hell is something like the bureaucracy of a police state or the office of a thoroughly nasty business con

The basis of bureaucratic rule is the poverty of society in objects of consumption, with the resulting struggle of each against all. When there is enough goods in a store, the purchasers can come whenever they want to. When there is little goods, the purchasers are compelled to stand in line. When the lines are very long, it is necessary to appoint a policeman to keep order. Such is the starting point of the power of the Soviet bureaucracy. It "knows" who is to get something and who has to wait.

Let__ form a committee tasked with exploring why committees are so ineffective. Then we__l stand-back and watch it argue and self-destruct.

Business is boss, politics is servant.

Bureaucracy develops the more perfectly, the more it is 'dehumanized', the more completely it succeeds in eliminating from business love, hatred, and all purely personal, irrational, and emotional elements which escape calculation.

People and institutions that refuse to admit error eventually discredit themselves.

The terrors of the future will not come from the drab repressions of an encroaching bureaucracy, but from the neon lights of a thousand supermarkets, the sounds of a million automobile accidents and from the public cremation of the dead astronauts as they return to earth.

This, not incidentally, is another perfect setting for deindividuation: on one side, the functionary behind a wall of security glass following a script laid out with the intention that it should be applied no matter what the specific human story may be, told to remain emotionally disinvested as far as possible so as to avoid preferential treatment of one person over another - and needing to follow that advice to avoid being swamped by empathy for fellow human beings in distress. The functionary becomes a mixture of Zimbardo's prison guards and the experimenter himself, under siege from without while at the same time following an inflexible rubric set down by those higher up the hierarchical chain, people whose job description makes them responsible, but who in turn see themselves as serving the general public as a non-specific entity and believe or have been told that only strict adherence to a system can produce impartial fairness. Fairness is supposed to be vested in the code: no human can or should make the system fairer by exercising judgement. In other words, the whole thing creates a collective responsibility culminating in a blameless loop. Everyone assumes that it's not their place to take direct personal responsibility for what happens; that level of vested individual power is part of the previous almost feudal version of responsibility. The deindividuation is actually to a certain extent the desired outcome, though its negative consequences are not.

We decided to go back to basics and put the frighteners on some snouts.""Really?""We adopted a proactive intelligence-gathering policy utilising appropriate stakeholders in the community and pre-established covert human intelligence sources."And nobody can put a frightener on a covert human quite like Lesley can.

Good general differ from bad generals only in the degree to which they resist the psychopathology of the very organization they serve. Norman Dixon

Younger managers learn quickly that, whatever the public protestations to the contrary, bosses generally want pliable and agreeable subordinates, especially during periods of crisis. Clique leaders want dependable, loyal allies. Thos who regularly raise objections to what a boss or a clique leader really desires run the risk of being considered problems themselves and of being labeled "outspoken," or "nonconstructive," or "doomsayers," "naysayers," or "crepehangers.

It occurred to Susan that men were always waiting for something cataclysmic--love or war or a giant asteroid. Every man wanted to be a hot-headed Bruce Willis character, fighting against the evil foreign enemy while despising the domestic bureaucracy. Men just wanted to focus on one big thing, leaving the thousands of smaller messes for the women around them to clean up.

Humphrey Not another czar, please, Prime Minister. In the last three years we__e appointed an Enterprise Czar, a Youth-Crime Czar, a Welfare Supremo, a Pre-School Supremo, an Unemployment Watchdog, a Banking Regulator, a Science and Technology Supremo and a Community Policing Czar. If you go on like this you won__ need a Cabinet. Jim Perfect! Humphrey Perfect? Prime Minister, we even have a Twitter Czar! Bernard His appointment was announced as a Tweet. Humphrey What__ he supposed to achieve? Jim The same as the others: at least twelve column inches in every paper.

Some third person decides your fate: this is the whole essence of bureaucracy.

One also hears a great deal about how this awful joint tenure of the executive mansion was a good thing in that it conferred 'experience' on the despised and much-deceived wife. Well, the main 'experience' involved the comprehensive fouling-up of the nation's health-care arrangements, so as to make them considerably worse than they had been before and to create an opening for the worst-of-all-worlds option of the so-called HMO, combining as it did the maximum of capitalist gouging with the maximum of socialistic bureaucracy. This abysmal outcome, forgiven for no reason that I can perceive, was the individual responsibility of the woman who now seems to think it entitles her to the presidency.

But the plans were on display___n display? I eventually had to go down to the cellar to find them.___hat__ the display department.___ith a flashlight.___h, well, the lights had probably gone.___o had the stairs.___ut look, you found the notice, didn__ you?___es,_ said Arthur, __es I did. It was on display in the bottom of a locked filing cabinet stuck in a disused lavatory with a sign on the door saying __eware of the Leopard.

If science could comprehend all phenomena so that eventually in a thoroughly rational society human beings became as predictable as cogs in a machine, then man, driven by this need to know and assert his freedom, would rise up and smash the machine. What the reformers of the Enlightenment, dreaming of a perfect organization of society, had overlooked, Dostoevski saw all too plainly with the novelist's eye: namely, that as modern society becomes more organized and hence more bureaucratized it piles up at its joints petty figures like that of the Underground Man, who beneath their nondescript surface are monsters of frustration and resentment.

Processes of rationalization and disenchantment engender a shift from a social order founded upon value-rational beliefs and governed through charismatic and traditional forms of authority, to an order ruled by the force of instrumental reason and dominated by new forms of institutional bureaucracy. This movement results in the depersonalization of the social world: instrumental calculation steadily suppresses the passionate pursuit of ultimate values, and bureaucracy reduces the scope for individual initiative and personal fulfillment... instrumental reason... is not only tied to the devaluation or disenchantment of the highest and most sublime values and ideals, but places important limits on the scope for individual autonomy and freedom in the modern world.