selling-success

The Service Mindset. When I began my real estate career at the age of twenty-two, I had a fresh Bachelor__ Degree in Marketing in one hand and __ tiger by the tail_ in the other. I was on a mission to be successful in life and in business and make a lot of money in the process. Every goal I set was about Me. Me. Me! I was driven by: How much money could I make? Which property listings paid the biggest commissions? How many calls did I need to make to schedule new appointments? How many listings did I need to have to hit my target? You can see where I am going with this! Working full-time, nights and weekends, seven days a week, I only made eleven thousand dollars in the first year! I was tired, disillusioned, and knew that I had to either change careers or massively shift my mindset.I chose the latter. I took ALL focus off me and re-directed my time, energy, and resources to serving my clients. Their hopes, needs, and desires became my primary focus. How could I help solve their problems? And then EVERYTHING began to turn around . . .

Decide today to take a stand, make a plan, and get. No one ever said it was going to be easy and wouldn__ require effort. It will sometimes require that you go against the grain, face great challenge, conquer fear, overcome obstacles, and bounce back when knocked down. Choose to keep moving and don__ give up. And if your ship still doesn__ come in__wim out to it!

Presenting __ix, Mingle & Glow_ in a social context is a lovely way to describe how you can make a great first impression by taking the initiative to help other people shine. Think of the times when you have attended an event where there were a lot of people.

13 Simple Ways to Deliver Service Beyond Self1. Make it Easy for People to Do Business with You.2. Be an Awesome, Sincere Listener. 3. Listen to Customers_ Words and tone of voice, body language, and how they feel. Ask questions, listen, and meet them on their level. Explain, guide, educate, assist and do what is necessary to help them get the information they need to fully understand regarding their question or issue.4. Show Enthusiasm. Greet customers with genuine interest. Give them your best. Think, act, and talk with positive enthusiasm and you will attract positive results. Your attitude is contagious!5. Identify and Anticipate Needs. Most customer needs are more emotional rather than logical. 6. Under Promise & Over Deliver. Apply the principle of __ervice Beyond Self_ . . . give more than expected. Meet and exceed their expectations. If you can__ serve their needs, connect them with whoever can. 7. Make them Feel Important.Our deepest desire is to feel important. People rarely care how much you know until they know how much you care. Use their names, find ways to compliment them__nd be sincere. 8. Take Responsibility for their Satisfaction.Do whatever is necessary to help them solve their problems. Let them know that if they can__ find answers to their questions to come back to you for help.9. Treat your TEAM well. Fellow colleagues are your internal customers and need a regular dose of appreciation. Thank them and find ways to let them know how important they are. Treat your colleagues with respect; chances are they will have a higher regard for customers. 10. Choose an Attitude of Gratitude. Gratitude changes your perspective and helps you appreciate the good rather than simply taking it for granted.11. Perform, Provide and Follow-Up.Always perform or provide your service in a spirit of excellence and integrity. If you say you__e going to do something__O IT! There is tremendous value in being a resource for your customer. If you can help them to succeed, they are more likely to help you succeed. 12. Use Gracious Words. "Thank you, thank you very much.

However, if your agenda is truly to serve, your ROI (return on investment) will substantially expand. As we know from the "Law of Reciprocity," what you give is what you get. If you are helping people only to see what you can get out of it, your pie stays small and your opportunities stay limited. However, if you sincerely want to help people succeed, you will not only enjoy more success, but expand your possibilities beyond your expectations. Once you see the benefits from all directions, you will not want it any other way!

Glow What can you do and how can you be in order to bring out the best in others and truly help them shine?_ Be complimentary; say something nice._ Be a great listener and make them feel like you are hanging on every word._ Create enthusiasm and anticipation for the person they are getting ready to meet._ Act as you have personally invited them to the party and help ensure they have a wonderful time._ Give people an experience, not just a conversation

When you are fully present and engaged in your workplace, you will demonstrate that you care about the success of your organization, are a team player, have a can-do attitude, and will go the extra mile to fulfill and exceed expectations.

11 Ways to Be More Engaged 1. Care about others.2. Be 100 percent in the moment. 3. Keep focus on the person you are serving. 4. Try to get involved, engaged, and interactive.5. Show interest in what matters to other people by listening, acknowledging, and responding.6. Arrive in the moment anticipating creating a valuable interaction for yourself and others.7. Move towards the things that inspire you and provide a sense of joy and connection.8. Reconnect with the essence of yourself and be grounded in that essential relationship.9. Maintain eye contact and deliver the non-verbal cues that you are fully with the other person.10. Limit distractions_ close the door, silence your phone, hold calls, put tasks aside, etc.11. Show up to the moment being your best and giving your best.

First, take complete responsibility for your life and current outcomes. Then take proactive steps for the necessary action to move forward in your desired direction. This personal choice is at the heart of your achieving impressive results. Taking initiative is the start of all good things born from action . . ._ Growth_ Creativity_ Enterprise_ Invention_ Success_ Solutions_ Accomplishment_ Development_ Positive Change_ Transformation

I spend a great deal of time on airplanes traveling from one speaking engagement to the next. There have been times when I have sat for hours next to strangers with whom I never made eye contact or uttered a word. But then I have also met people with whom I engaged in such delightful conversation that it resulted in new business and referrals. The main difference was whether or not I took initiative to begin a conversation.

Where my previous motivation had been a self-serving ambition, my new service mindset was dedicated to serving a vision greater than myself. Within a year, I quadrupled my income, and then I doubled it every year thereafter. This service mindset quickly taught me that by helping others achieve their goals, I could more easily achieve my own.

To Move from Woe to Wow . . . Listen Attentively_ Be fully present and give your customer your full attention._ Stay calm and remain patient._ Do not interrupt or become defensive._ Let the customer express his or her concerns._ Nod your head and use affirming words to show that you are listening._ Repeat back and empathize, when necessary. This confirms your understanding of the problem or question.

Rather than being green with envy, realize that a dramatic difference between the __aves_ and __ave-nots_ is the __o_ and __o-nots._ If you are seeking positive change and transformation, what can you begin to do?

You__e Not AloneWhen I was speaking to thousands of teenagers a year, I interviewed my niece Sarah Jane, who was a high school student at the time. I asked, __hat do you think would be helpful for kids to know that would make a difference in their lives._ She said, __ was terrified, but I put on a happy face so that no one else would know. What I didn__ realize is that everyone else was as scared as I was." Knowing others may feel the same way as you can make social situations feel less awkward. When approaching new people, find ways to put those at ease who might be reluctant to approach us otherwise. Where Can You Begin to Mix, Mingle & Glow?

Extend Invitations"How many times have you sat at home alone feeling jealous or sad that you were not invited to a party or out to dinner? You may have seen people having fun on Facebook and wondered what it would take to be included next time. And when you don__ feel included, it can leave you feeling rejected, dismissed, lonely and excluded. It does not have to be this way. Why do we wait for others to do the inviting? You can change your social life instantly by taking the initiative to reach out and connect with someone.

Be the Inviter__hen I began my speaking career, I designed and delivered motivational programs for children teaching them success skills for life. Before going into a middle school one year, I interviewed the principal, Alexis Tibbetts, to ask what words of wisdom her students desperately needed to hear from me. She shared, __ids can be so cruel. Some of the children never feel included or a part of something special. Please tell them that rather than being lonely and getting their feelings hurt, they can start doing the inviting._ Her words were spot-on. Alexis went on to become a well-loved superintendent of schools in Okaloosa County, Florida. Her words of wisdom were game-changing for her students. They can be game-changing for you as well.

Mix, Mingle, Glow. Stretch beyond your own comfort zone to speak with, sit with, and start conversations with people whom you do not know. Take the initiative to help other people capture the spotlight and shine.

Ignoring his advice, I got up, walked over, gently rested my hands on two of their shoulders and said, __adies, I have to tell you how much you have impressed me. I just moved to Madison from Florida and left behind all my girlfriends. I have been sitting over there admiring your friendships. You remind me so much of my girlfriends back home and I had to come over and speak with you._ And without missing a beat, I next asked, __an I be your friend?_ They were so impressed by my sincere request, they kindly opened their circle and invited me in.