service-beyond-self

Glow What can you do and how can you be in order to bring out the best in others and truly help them shine?_ Be complimentary; say something nice._ Be a great listener and make them feel like you are hanging on every word._ Create enthusiasm and anticipation for the person they are getting ready to meet._ Act as you have personally invited them to the party and help ensure they have a wonderful time._ Give people an experience, not just a conversation

First, take complete responsibility for your life and current outcomes. Then take proactive steps for the necessary action to move forward in your desired direction. This personal choice is at the heart of your achieving impressive results. Taking initiative is the start of all good things born from action . . ._ Growth_ Creativity_ Enterprise_ Invention_ Success_ Solutions_ Accomplishment_ Development_ Positive Change_ Transformation

I spend a great deal of time on airplanes traveling from one speaking engagement to the next. There have been times when I have sat for hours next to strangers with whom I never made eye contact or uttered a word. But then I have also met people with whom I engaged in such delightful conversation that it resulted in new business and referrals. The main difference was whether or not I took initiative to begin a conversation.

Where my previous motivation had been a self-serving ambition, my new service mindset was dedicated to serving a vision greater than myself. Within a year, I quadrupled my income, and then I doubled it every year thereafter. This service mindset quickly taught me that by helping others achieve their goals, I could more easily achieve my own.

To Move from Woe to Wow . . . Listen Attentively_ Be fully present and give your customer your full attention._ Stay calm and remain patient._ Do not interrupt or become defensive._ Let the customer express his or her concerns._ Nod your head and use affirming words to show that you are listening._ Repeat back and empathize, when necessary. This confirms your understanding of the problem or question.

Rather than being green with envy, realize that a dramatic difference between the __aves_ and __ave-nots_ is the __o_ and __o-nots._ If you are seeking positive change and transformation, what can you begin to do?

You__e Not AloneWhen I was speaking to thousands of teenagers a year, I interviewed my niece Sarah Jane, who was a high school student at the time. I asked, __hat do you think would be helpful for kids to know that would make a difference in their lives._ She said, __ was terrified, but I put on a happy face so that no one else would know. What I didn__ realize is that everyone else was as scared as I was." Knowing others may feel the same way as you can make social situations feel less awkward. When approaching new people, find ways to put those at ease who might be reluctant to approach us otherwise. Where Can You Begin to Mix, Mingle & Glow?

Extend Invitations"How many times have you sat at home alone feeling jealous or sad that you were not invited to a party or out to dinner? You may have seen people having fun on Facebook and wondered what it would take to be included next time. And when you don__ feel included, it can leave you feeling rejected, dismissed, lonely and excluded. It does not have to be this way. Why do we wait for others to do the inviting? You can change your social life instantly by taking the initiative to reach out and connect with someone.

Be the Inviter__hen I began my speaking career, I designed and delivered motivational programs for children teaching them success skills for life. Before going into a middle school one year, I interviewed the principal, Alexis Tibbetts, to ask what words of wisdom her students desperately needed to hear from me. She shared, __ids can be so cruel. Some of the children never feel included or a part of something special. Please tell them that rather than being lonely and getting their feelings hurt, they can start doing the inviting._ Her words were spot-on. Alexis went on to become a well-loved superintendent of schools in Okaloosa County, Florida. Her words of wisdom were game-changing for her students. They can be game-changing for you as well.

Ignoring his advice, I got up, walked over, gently rested my hands on two of their shoulders and said, __adies, I have to tell you how much you have impressed me. I just moved to Madison from Florida and left behind all my girlfriends. I have been sitting over there admiring your friendships. You remind me so much of my girlfriends back home and I had to come over and speak with you._ And without missing a beat, I next asked, __an I be your friend?_ They were so impressed by my sincere request, they kindly opened their circle and invited me in.

I love acronyms, don__ you? They are quick and easy tools for remembering important lessons that are too good to forget. The PEACE acronym goes straight to the heart of the matter for delivering "Service Beyond Self." When you do this one thing, you will increase your opportunities, earn loyalty and respect, and rock your first and last impressions.Persistently Exceed All Customer Expectations

ASK YOURSELF: Do you remember a gracious hostess, an engaging guest, or someone who worked the room like a honey bee in a flower garden? They would glide from one person to the next, spreading good will and cheer, being the glue that brought everyone together with ease.

What is the motive behind your services? If it is self-centered, self-serving, and lacking consideration for others, then earning people__ trust, rapport, and business will inevitably be more of a struggle. A self-serving agenda throws up red flags which stop relationships dead in their tracks. It can destroy trust, make people wary of your intentions, and push customers to your competition.

Mix_ Be situationally aware and pay attention to the people in the room. _ Introduce guests or help strike up a conversation. _ Be the one who takes the initiative and makes and effort to __ork the room.__ Make eye contact and acknowledge others with a smile and friendly gestures._ Greet people as they arrive, even if it is not your expected role._ Spot the people who may be first timers or guests and help them feel more welcomed and embraced.

Hostess with the Mostest__hink of a time when you have had a party in your home or had friends over for dinner. Didn__ you want to make sure they were nurtured, cared for, and well-taken care of? Didn__ you want your guests to interact with each other and enjoy the experience so they would remember it fondly?

Do you ever sit back and wonder how and why other people are so successful, productive, or accomplished? What is the driver that inspires them to go for the gold, seize opportunities, and make things happen?

Have you ever had a friend in need whose only request was the gift of your presence? When major life changes happen or tragedies hit, you can find out very quickly who your real friends are because they are the ones who SHOW UP.

Inversely, when you are in a small group of people or friends and you don__ make the effort to speak to everyone, it may be considered as rude. Rather than run the risk of people feeling neglected or dismissed, make the effort to Mix, Mingle, and Glow . . .